FAQ AND POLICIES
Thank you for visiting and shopping at LOVECLUB. Following are the frequently asked questions, and terms and conditions that constitute Policies
Where is your shop located?
Currently, LOVECLUB does not have a physical store but we are working on it! we carry out all orders online (we offer free shipping!!!) and when we decide to do “pop-up” shops.
I'm having problems with the tracking.
We apologize for that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via firstname.lastname@example.org We can give you the inside info
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email email@example.com
When is the next product launching?
We come out with new products quite frequently so sign up with your email address to get the latest updates! Or follow our Twitter, there you find the latest and inside scoop!
Shipment processing time
All orders are processed and handled within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
Shipment will take an additional 5-7 business days
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping is a free!!!
*except international orders. (sorry we try to make the international shipping rate as cheap as we can. we already discounted the rate in internationally shipping.)
WHEN THE LOVECLUB HAS ANY PRODUCT LAUNCH SET AS A "PRE-ORDER", IT MEANS THAT IT IS A PRE-LAUNCH OF WHEN IT SHOULD BE STOCKED ON OUR WEBSITE AS REGULAR GARMENTS. PRE-ORDERS INSURE OUR CUSTOMERS THAT THEY HAVE THEIR GAURANTEED SIZES (FROM YOUTH SIZES TO THE BIGGEST OF THE ADULT SIZES) AND COLOR.
IF YOU ORDERED DURING PRE-ORDERS, IT WILL TAKE ABOUT 2.5 WEEKS TO BE PRODUCED. THEN IT WILL TAKE THE AMOUNT OF TIME MENTIONED on “shipment processing time”
AFTER PRE-ORDERS, GARMENTS WILL BE STOCKED ON OUR WEBSITE FOR REGULAR ONLINE SHOPPING. BUT IT WILL BE AT A HIGHER PRICE.
TO INSURE YOU GET YOUR SPECIAL SIZE (FROM YOUTH - XXXXXL), COLOR AND AT A CHAPER RATE, PLEASE GO FOR PRE-ORDERS.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
LOVECLUB is not liable for any products damaged or lost during shipping. we package all our orders with care. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
NO REFUND & RETURN POLICY
If your clothing item is still in new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)